FAQs

Payments

After the quarter’s close, payments are processed in an average time of approximately 45 business days, after which the payment is sent to the payment method associated with the customer.

Go to your Puntilla back office, click on the Puntilla logo in the top left corner, and click on the “Account” tab. When you enter, a menu appears on the left side that says “ACCOUNT”; the last item of the list says “Payee Settings.” Once you have entered this link, scroll down to the main page, and in the “Default Payment Method” section, select “Tipalti”. Once you select the “Edit” option, and when you click on it, a window will open, where on the first page, you will have to enter your personal information, then on the second page, your PayPal or bank account information, and then when you go to the third page “Tax form,” leave it there and let us know. Once you let us know, we finalize your configuration, and that’s it!

Statements & Analytics

Log in to your Puntilla back office, and in the left bar, you will find access to the analytics and catalog. To access statements, log in to your Puntilla back office. The statements are available within a week following the quarter’s end, and you can find them in the analytics and catalog section located on the left sidebar of your Puntilla account.

Track Approval or Pending Release

Any product’s distribution requires a detailed review of compliance with our standards. This process can take up to 7 working days. Our team can ask for updates on the required information during this time.

Takedown Request

For a takedown request, you must contact support@puntilla.us and your assigned Artist&Label manager, Your request needs to provide the following details.

  1. Name of the asset and UPC
  2. Reason for the takedown.

Our team will review the request. The company reserves the right to ask for specific documentation. The revision of the case is no longer than five business days.

YouTube Channel Review for CMS Join

Here are the minimum criteria for a channel to be eligible to be invited to our CMS:

  1. Have more than 1,000 subscribers
  2. One of more of these options:
    • 4,000 hours of public long-form video playback in the last 365 days
    • 10 million public shorts views in the last 90 days.
    • The content must meet intellectual property policies
    • We greatly appreciate your commitment to our service standards and criteria.

Claim Release

We do not offer the option to Allowlist a channel because we assume all content is exclusively licensed. However, once we receive a valid justification, you can stop monetizing a video or release a claim on a specific video.

You must contact support@puntilla.us, add your assigned Artist & Label Manager to CC, and provide the details for your request. Our team will review the case and contact you with a response.

OAC Request

If you want to obtain an OAC, you must meet the following requirements:

  • Own and manage the YouTube channel of a single artist or band that focuses on their music.
  • Have at least one official music release on YouTube published and distributed by a record label or music distributor.
  • Your channel complies with all YouTube policies, including the Community Guidelines, Terms of Service, and copyright policies.

In addition, you must comply with at least one of the following:

  • Work with a YouTube Partner Manager
  • Belong to the YouTube Partner Program (YPP)
  • Be part of a record label network working with a YouTube Partner Manager
  • Have your music distributed by a music partner in the YouTube Music Partner Services Directory.

Releases

We recommend distributing it 4 weeks before the release date to provide you with our full service.

The master of the song should be in WAV, ideally 44.1kHz, 24bit, or similar.

MP4 using the H.264 codec and AAC-LC audio.

JPG, PNG, TIFF 3000x3000px (1:1), 300dpi, RGB.

The fact that the collaborating artist is Primary and not Featuring allows the release to be published as the collaborating artist’s own catalog, appearing in their profile on the streaming platforms as their own release, allowing a greater reach of the product. If it is distributed as a Featuring collaborating artist, the release will be published only in the “Appears On” section of the collaborating artist’s profile.

It is the featured song that represents a release with two or more tracks. This release will play the role of “arrowhead” and be presented to pitch to the different streaming platforms.

The ISRC code is the “barcode” that represents the song being distributed, while the UPC code represents the product as a whole, whether it has one track or ten.

The Presave link delivered to you prior to the launch automatically becomes a landing page from the day the product is published, allowing you to reproduce it on different platforms.

It is the information that the artist delivers to Puntilla in relation to the release in question and the context in relation to the project. With this information, our team can create and submit the pitch text to the streaming platforms. Usually, this text has information such as the message and story behind your music. What strategy do you have planned for this release (social media content, advertising campaign, video clips, video lyrics, visualizer, press campaign, etc.)? Is it a collaboration? What is the context of this release? Is it part of an album? What are the plans for next, and how are they connected to this release? How do you plan to follow up after this release?

Services

We offer a comprehensive range of integrated services covering music content and rights management across four key divisions: Label, Distribution, Publishing, and Marketing.

With our wide array of services, artists can focus on their craft while we handle the complexities of the music business. Our team of passionate professionals is committed to providing personalized support and guidance, empowering you to navigate the industry with confidence and success.

Our marketing strategies are designed to help you capture the attention of new audiences and connect them with your music. Our efforts focus on boosting your career, strengthening your brand presence, and expanding your fan base. This division is dedicated to artists, management agencies, record labels, composers, and music industry professionals seeking greater exposure and deeper connections with diverse audiences.

Our marketing services include branding, release planning, advertising, content marketing, YouTube channel management, social media profile optimization, strategic brand planning, and design, all tailored to elevate your presence and impact in the industry.